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6. Troubleshooting

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​If you are having any issues enrolling your device, or connecting to the school network, please check the troubleshooting information below.

For further assistance you may contact the School IT Support team via email at itsupport@fernygroveshs.eq.edu.au​.  Students who are at school may also visit the IT Helpdesk located in E Block before and after school, or during breaks.  Students may also visit during class if they have the permission of their teacher.


Local Administrator

For Windows and Apple Mac notebooks the students local account on the device must have Administrator rights.

How to check if your account has Administrator rights (Windows)

  1. Open the Windows Start Menu. You can do this by clicking the button with the Windows logo in the bottom-left corner of your screen or you can use the key with the Windows logo on your keyboard.
  2. Then select Settings, this is the button with the gear icon.
  3. Next, click Accounts.
  4. In the 'Your Info' section you will see your account name and below that is should say Administrator.  Your Info.png

How to grant Administrator rights (Windows)

  1. Log onto the computer with an account that has Administrator rights.
  2. Open the Windows Start Menu. You can do this by clicking the button with the Windows logo in the bottom-left corner of your screen or you can hit the button with the Windows logo on your keyboard.
  3. Then select Settings, this is the button with the gear icon.
  4. Next, click Accounts.
  5. In the left-hand vertical menu select Other users.
  6. On the right-hand side select the account the student normally uses to access the notebook.
  7. There should be two buttons displayed, press the one that says 'Change account type'.
  8. On the next screen click on the Account type field and change it from Standard user to Administrator then press the OK button.
    Adminstrator.png
  9. You can now close the Window and log off the computer.
  10. When the student logs on with their account use the steps listed above to confirm their account has Administrator rights.


​Windows S Mode

Windows 10 S Mode is a configuration that Microsoft designed to give you faster boot times, longer battery life, and better security. However, Windows 10 S mode is not compatible with the school network, and prevents many school applications from being installed.


To use your personal computer on the school network the computer must NOT be in Windows 10 S Mode.


How to Check if You Have Windows 10 S Mode Enabled

To check if you have Windows 10 S Mode enabled:

  1. Open the Windows Start Menu. You can do this by clicking the button with the Windows logo in the bottom-left corner of your screen or you can hit the button with the Windows logo on your keyboard.
  2. Then select Settings, this is the button with the gear icon.
  3. Next, click System.
  4. Then scroll down the left sidebar and click About.
  5. Check under Windows specifications to see if you have Windows 10 in S mode enabled. If S Mode is displayed next to your version of Windows then you will need to turn off Windows 10 S mode.

 

How to Turn Off Windows 10 S Mode

IMPORTANT: Turning off S Mode is one-way process. 

To turn off Windows 10 S Mode:

  1. Open the Windows Start Menu.
  2. Then select Settings.
  3. Next, click Update & Security.
  4. Then select Activation. You can find this in the left sidebar of the Settings window.
  5. Next in the Switch to Windows 10 Home or Switch to Windows 10 Pro section, select Go to the Store. click Go to the Store.  You'll see this next to a shopping bag icon with the Windows logo. Clicking on it will open up a new window in the Microsoft Store that says Switch out of S Mode.

    IMPORTANT: If you also see an "Upgrade your edition of Windows" section, be careful not to click the "Go to the Store" link that appears there.

    Switching Windows 10 S Mode.png

  6. On the Switch out of S mode (or similar) page that appears in the Microsoft Store, select the Get button. This should be a blue button located just below the description.

  7. Finally, click Install and wait for the process to finish. Once finished, you'll see a pop-up box that says, "You're all set! You have switched out of S mode and can now continue enrolling your computer to be used on the school network.​


​​​​Accessing Resources at School

To access school resources, your device must be connected to the EQNET Wireless Network.  School printers and network drives are not accessible from home.

​​​Printing

Currently student printing is performed via Papercut web print

IMPORTANT: Currently you can only print the following file types.

Documents: pdf
Images: bmp, dib, gif, jfif, jif, jpe, jpeg, jpg, png, tif, tiff


NOTE: For Office documents (Word, Excel, etc.) students will need to save the document into PDF format prior to printing.

  1. Whilst on your device at school open your web browser.
  2. Go to the Papercut server by Clicking this​ Link.  (Optional: You may wish to bookmark this site)
  3. Log on using your school account credentials.  Once logged on under the Summary section you will see how much balance ($) you have left to print.
  4. From the left-hand vertical menu select Web Print.
  5. Click the Submit a Job button.
  6. Select the printer then press the 2. Print Options and Account Selection button.
    The printers are FollowMe_Ricoh (for all Ricoh Branded Printers) OR;
    FollowMe (for all other printers).
  7. On the next screen enter the number of copies you want then press 3. Upload Documents button.
  8. Either find the PDF document/s or image/s you wish to print and drag them to the web browser where it says Drag files here or click the Upload from computer button and select your files.
  9. Press the Upload & Complete button to print your job.
  10. Once you have finished printing you can log out of the Papercut server.​
  11. Students can log in to the printer to release their print job.


​Network Drives (H: T: or X:)

  1. ​Install the BYO Mapper App via the Company Portal
  2. Whilst at school you will need to run the BYO App to restore your connection​ to the network drives.

​Previous Page: 5. Websites and Software

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Last reviewed 31 January 2022
Last updated 31 January 2022